Refund Policy

1. InkBook Subscription Refunds

This refund policy applies to InkBook subscription payments only.

1.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of your initial purchase
• It is your first time requesting a refund for this product
• Your account has not been terminated due to Terms of Service violations

1.2 How to Request a Refund

1. Send an email to hello@automata.army
2. Include “Refund Request” in the subject line
3. Provide your account email address
4. Optionally, tell us why you're requesting a refund (helps us improve)

We'll process your refund within 5-7 business days. The refund will be credited back to your original payment method.

1.3 After a Refund

Once your refund is processed:

• Your subscription will be cancelled immediately
• Your account and data will remain accessible for 30 days
• You can export your data during this period
• After 30 days, your account and data will be deleted

2. Tattoo Appointment Deposits (For Studios)

If you're a tattoo studio using InkBook to collect deposits:

• Your Deposit Policy: You set your own deposit and refund policies for client bookings
• Direct Payment: Client deposits go directly to your connected Stripe account
• Refund Processing: Process refunds through your Stripe dashboard
• Communicate Clearly: We recommend clearly stating your deposit policy in your booking terms
• Disputes: You are responsible for handling any deposit disputes with clients

We recommend setting clear expectations with clients about your deposit and cancellation policies before they book. InkBook's consent form feature can include your deposit terms.

3. Subscription Renewals

InkBook subscriptions renew automatically. To avoid unwanted charges:

• Cancel at least 24 hours before your renewal date
• Cancel anytime from your dashboard Settings page or by contacting support
• After cancellation, you retain access until the end of your current billing period

Note: We do not provide partial refunds for mid-cycle cancellations. If you cancel during your billing period, you'll continue to have access until the end of that period.

4. Exceptions

Refunds may NOT be granted in the following cases:

• Requests made more than 14 days after initial purchase
• Second or subsequent refund requests (one refund per customer)
• Accounts terminated for abuse or Terms of Service violations
• Partial refunds for mid-cycle cancellations
• SMS credits that have already been used

5. Free Trial

InkBook offers a 14-day free trial. During the trial:

• No credit card is required to start
• You have access to all features
• Cancel anytime during the trial at no cost
• If you don't subscribe, your account reverts to limited functionality

6. Chargebacks

Please contact us to resolve any issues before initiating a chargeback with your bank or credit card company. Chargebacks result in fees for us and may result in your account being suspended.

If you have a legitimate concern, we're happy to work with you to find a solution.

7. Payment Processor

All payments are processed securely through Stripe. Refunds are subject to Stripe's processing times. In most cases, refunds appear on your statement within 5-10 business days.

8. Contact Us

If you have any questions about our refund policy or need assistance: